SHIPPING
- All orders are processed within 2-5 business days
- Standard shipping: 5-10 business days (Free on orders over $100)
- Express shipping: 2-3 business days ($15 flat rate)
- International shipping available — rates calculated at checkout
- Tracking number provided via email once shipped
RETURNS & EXCHANGES
- Returns accepted within 14 days of delivery
- Items must be unworn, unwashed, and in original packaging with tags attached
- Exchanges available for different sizes (subject to availability)
- To initiate a return, email returns@goat-thelabel.com with your order number
- Return shipping is the responsibility of the customer unless the item is defective
REFUNDS
- Refunds processed within 5-7 business days of receiving the returned item
- Refund issued to the original payment method
- Sale items and bundles are final sale — no returns or exchanges
DAMAGED OR DEFECTIVE ITEMS
- Contact us within 48 hours of delivery with photos of the damage
- We'll send a replacement or issue a full refund at no extra cost
WORLD CUP PRESALE ITEMS
- All presale items are non-refundable
- Estimated shipping dates are provided but may vary
- You'll receive tracking once your order ships
CONTACT US
- Email: support@goat-thelabel.com
- Response time: Within 24-48 hours
- For general inquiries, visit our contact page.
